What is the Kenya Power Customer Care Phone Number?

 If you wish to get the Kenya Power customer care phone number online, these are the steps for you to follow:

First, you need to go to the Kenya Power website (which is kplc.co.ke). So you just enter that address into your browser – either in the search engine space or, ideally, near the top in the address bar.

Once you get to the Kenya Power website (which is kplc.co.ke), check at the top and you will find a navigational menu which has items like ‘Kenya Power’, ‘Customer Service’, ‘Investor Relations’, ‘Public Information’, ‘Media Center’, ‘Social Investment’ and ‘IESR’. From that menu, pass your mouse’s cursor over the ‘Kenya Power’ item, then from the drop down options that appear, click on the ‘Contacts’ link. So when you pass your mouse over the ‘Kenya Power’ menu item, you will see drop down options with links like ‘About Kenya Power’, ‘Board of Directors’, ‘Management Team’, ‘Regional Managers and County Business Managers’, ‘Contacts’ and ‘Corporate Profile’. From those, you click on ‘Contacts’.

On the page that you will be transferred to, you will find the phone number through which you can reach Kenya power. That is where you may discover that Kenya Power Safaricom number is 0703-070-707. On the other hand, Kenya Power Airtel number is 0732-170-170. There is also the 97771 number which you can call, to get in touch with the Kenya Power customer service people.

I have found it in most cases to be useful for you to have your Kenya Power meter account number with you when you are contacting the Kenya Power customer service center. That is because the folks at the Kenya Power customer service center are likely to ask you for your account number, before you can proceed any further. Of course, if you are operating under an arrangement where you pay your own Kenya Power bills, then this should be fairly straightforward. You can easily find your Kenya Power account number in your Kenya Power bill. Or if you are operating under the Kenya Power tokens system (Kenya Power Prepaid Meter), the account number would of course be the one that you always enter when you are buying Kenya Power tokens. The challenge arises if, for instance, you are a tenant in a building where it is the landlord who pays the bills, and not you -- yet you have a power-related issue that you wish to contact the Kenya Power customer service people about. In that case, it can be difficult for you to engage with the Kenya Power customer care people, without an account number (unless you can get your landlord to give it to you or unless it is written somewhere around where the Kenya Power meter is located and you know how to read it)...

I have also found it to be useful for you to have enough credit when contacting the Kenya Power customer care center. That is because there are times when the phone call is automatically picked by the automated system, but you have to wait for a while before you can actually speak to one of the customer care people at Kenya power. The phone call may end up terminating, on account of the funds in your phone having gotten depleted, before you can be linked to a customer care person or before you can fully explain your issue to the Kenya Power customer care team. So it is important for you to first have your Kenya Power account number with you and secondly, to ensure that your phone has enough credit in it, before proceeding to call the Kenya Power customer care phone number.