How do I reload KPLC tokens?

In my experience, the process of reloading KPLC tokens has 2 major steps.

The first step is where you pay for the tokens. So like if you are using M-Pesa, you go to ‘Lipa na m-pesa’, then you select ‘Pay bill’ and enter the paybill number for KPLC prepaid, which is 888880 (so those are five 8s and one zero). That 888880 paybill number is what you enter at the stage where you are asked for 'Business number'. When prompted to enter your 'Account number', you enter the meter number that you are trying to buy KPLC tokens for. After that, you enter the amount you wish to buy KPLC tokens for. Then you enter your M-Pesa PIN, in order to complete that stage.

The second step is where you input the KPLC token number into the meter. So after entering your M-Pesa PIN in the first step above, you will get a couple of messages: one from M-Pesa confirming the transaction, and another one from KPLC with the token number. The token number is usually quite long, and you need to enter all digits in it into your KPLC meter (using the dial/the calculator-like thing), then press the ‘enter’ button on the dial. The Kenya Power system will first return the number of tokens (units) you have bought. Then those will be added to the ones you had previously and after a few seconds, the system will display the new Kenya Power tokens balance.